Current Employment Status:
Hired Full Time on Feb 26, 2026
Detail-oriented analyst turned self-employed creative with 8+ years of experience working for multinational companies in the IT and outsourcing industry, with a track record of improving workflow and efficiency. Experienced in coordinating projects and managing tools and systems. Actively seeking roles that blend analytical rigor with creative problem-solving and maintaining quality.
WORK EXPERIENCE
Freelance Artist and Business Operations
October 2021 - present
Managed daily operations of a family-owned small business which includes cash management, inventory management, purchasing, optimizing store layout and customer service
Learned e-commerce and digital project management tools and platforms such as Squarespace, Etsy, Canva, Notion and Asana through courses and hands-on experience on personal projects
Launched and managed an e-commerce digital products passion project on Etsy, achieving 498% revenue growth in 2025
Designed and managed artist portfolio using WordPress' default block editor
Create and optimize product listings with compelling titles, descriptions and keywords, ensuring accurate product categorization, attributes, and tags to maximize visibility and search ranking
Design and upload product images aligned with brand guidelines to increase conversion and click-through rates
Monitor analytics dashboards to track listing performance metrics (CTR, impressions, conversion), and adjusted strategies for continuous improvement
Standardized product listing templates to improve workflow efficiency and reduced listing time by 80-90%
Business Planning / Operations Analyst
DXC Technology
Dec 2014 - Dec 2017 / Apr 2019 - Sep 2021
Provided operational and administrative support through coordination, data entry & management, reporting and analysis
Owned and maintained the end-to-end labor demand management process for supported accounts in the Australia and New Zealand region
Entered and maintained data into internal systems, conducting regular system checks and clean-ups to ensure data completeness and accuracy
Developed a reporting and governance process to streamline the account’s demand management process
Collaborated cross-functionally with teams from across the APAC region such as Australia, New Zealand, Philippines, Malaysia and India
Project Management Office Analyst
Accenture Inc.
Jul 2010 - Dec 2013
Perform project support activities such as monitoring, coordination, SOP documentation, status reporting, risks, issues & action items tracking and quality assurance
Conducted process compliance audits and quality reviews, ensuring process adherence and defect identification
Converted a client-provided audit checklist from manual Word format into a filterable Excel format that resulted to 50% time-savings
Designed and maintained the project team’s SharePoint site according to specified design and requirements
SKILLS
Project Management Office
Quality Assurance
Data Entry & Management
Reporting & Analysis
E-commerce
SEO (Basic)
Microsoft 365 (Expert)
Google Workspace (Advanced)
Microsoft Copilot (Intermediate)
Squarespace (Advanced)
Etsy (Advanced)
WordPress (Intermediate)
Canva (Advanced)
Adobe Photoshop / Lightroom (Basic)
Experience: 5 - 10 years
Worked for multinational technology companies as project and business operations analyst for 8+ years
Experience: 5 - 10 years
Experience: 5 - 10 years
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