A-Team Technical Support | Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 29th, 2024 (16 days ago)

Member Since

April 26th, 2023

Profile Description

On the hunt for a Technical Support Specialist with oodles of experience? Well, your search has led you to the perfect destination! I've got over 12 years of experience in technical and customer support. I've worked for major companies like Apple, AT&T, Airbnb, and Swann AU, at the forefront of their customer support squad. 

Why me?

COMMITMENT, DEDICATION, SHEER WILL, and FOCUS. These are some of the things I thrive on. I'll take care of your customers and make a meaningful difference in their lives. By doing so, we can together forge a remarkable reputation for your business – one that has the power to cultivate unwavering customer loyalty and drive the remarkable growth your business deserves.

Client Service and Technical Assistance Professional. 


I studied Networking concepts and fundamentals, and CompTIA A+. 
I have strong knowledge and experience with Office tools.
I have strong knowledge and experience with the operating systems: Windows and Mac.

The ticketing systems I used:  were Salesforce, Core, Nova, and other proprietary tools. 

I am a Tech-Fluent and Loving it!

-Case Management and documentation. 
-Salesforce, other CRM software, and ticketing system.
-Email, Phone and Chat support. 
-Desktop Remote Support.
-Proficient with various Diagnostic Tools.
-Basic Network Configuration including set up of devices. 
-Knowledgeable in Cloud Services.
-Knowledgeable in Microsoft Windows Systems.
-Mac systems support.
-iOS and iPadOS support.
-Back-up, Restore and Data Migration for PC's and mobile devices.

I've established a compact home office featuring both a self-assembled high-end desktop and a mid-range one. My internet connection is both swift and reliable, ensuring seamless work. Moreover, I've arranged for an additional backup connection that matches the same speed, ready to step in if required.

Sounds like a fit? Shoot me a quick message or toss an invite my way, and let's wrangle up a time for a discovery call.