With nine years of experience as a BPO Operations Supervisor and five years as a Senior Quality Assurance Specialist in the Australian telecommunications industry, I offer a strong mix of technical expertise, quality management, and team leadership. My QA background includes evaluating customer interactions, ensuring compliance with standards, providing coaching, and analyzing performance data to drive improvements. As a Team Leader, I managed high-performing teams and supported operational excellence. I’m confident that my combined experience in operations and quality will allow me to contribute effectively and strengthen your quality-focused culture.
Experience: 2 - 5 years
Experience: 10+ years
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