Overview
Looking for full-time work (8 hours/day)
at $5.06/hour ($976.00/month)
Associates degree
Last Active
June 3rd, 2026 (7 days ago)
Member Since
April 20th, 2023
Profile Description
Senior Customer Support & Content Specialist | Podcast Producer | Digital VA
With over 10 years of professional experience in the BPO and Virtual Assistant industry, I provide a high-level blend of operational reliability and creative execution. My career is built on a foundation of excellence in customer service, content moderation, and digital storytelling.
Core Expertise:
Customer Support & Operations: 10+ years of experience in high-pressure environments, including specialized training for international brands like Holafly. I am an expert in resolving complex issues while maintaining top-tier CSAT scores.
Content Moderation: Former Content Moderation Specialist for TDCX (Project Trend), skilled in maintaining community standards and protecting brand integrity.
Audio & Video Production: I am the creator and producer of the podcast "Kwentuhan with Boss Marky" (KWBM). I handle the full production lifecycle, including scriptwriting, audio cleanup (NoiseGator), and video editing (CapCut).
AI Productivity: I stay ahead of the curve by integrating advanced AI tools (Gemini, ChatGPT Plus, Perplexity Pro) into my workflow to increase efficiency and output quality.
Technical Skill Set:
Office Suite: Advanced Microsoft Excel & Word, Google Workspace.
Creative Tools: CapCut, Canva, Gamma, and basic AI dubbing/voice tools.
Financial Tech: Proficient in Maya, GCash, and digital banking platforms.
Soft Skills: Native Filipino speaker, professional English proficiency, and a "high-protein, low-distraction" work ethic.
I am a self-starter who is always "trainable" for new skills and systems. Whether you need a steady hand for your customer support team or a creative partner to help manage your podcast and digital content, I am ready to deliver quality results.
Let’s connect and discuss how I can help streamline your business operations!
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Office and Administration » AI Tools » ChatGPT
Experience: 1 - 2 years
Office and Administration » AI Tools
Experience: 1 - 2 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 6 months - 1 year
Office and Administration » Microsoft Word
Experience: Less than 6 months
Marketing » CRM » Salesforce
Experience: 6 months - 1 year
Marketing » Content Creation » Social Media Content Creation
Experience: Less than 6 months
Office and Administration
Experience: Less than 6 months
Office and Administration » Microsoft Power Point
Experience: Less than 6 months
Basic Information
- Age
- 31
- Gender
- Male
- Website
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- Address
- Tests Taken
- DISC
- Dominance: 22%
- Influence: 33%
- Steadiness: 34%
- Compliance: 11%
- Government ID
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“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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