Customer Service professional with over a decade of experience across diverse industries including e-commerce, events, financial services, and technology. Skilled in managing customer inquiries through phone,
Recent Experience in Singapore: Served as Customer Service Associate and Customer Service Executive for company in Singapore, where responsibilities included parent and participant communication, event registration, scheduling, rescheduling, cancellations, and refunds. Supported after-sales service, coordinated deliveries, and assisted in VIP and flagship events, ensuring smooth operations and high customer satisfaction.
TaskUs (2018–2022): Advanced from Customer Service Representative to Quality Analyst. Provided multi-channel support for food delivery and e-commerce clients, processed returns and refunds, and evaluated agent performance to improve service quality.
Concentrix (2015–2017): Delivered customer support for financial accounts and seller support for eBay, handling claims, transactions, and service recovery with professionalism.
Experience: 2 - 5 years
Experience: 5 - 10 years
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