Performance focused Team Leader with experience in appointment setting, customer service, sales, operations, and technical support. Skilled in leading teams, coaching staff, handling customer concerns, and improving performance in fast-paced environments. Strong communicator focused on achieving team and company goals.
Experience: 6 months - 1 year
As an Appointment Setter in Medicare Insurance, I made outbound calls, qualified leads, and set appointments for licensed agents. I also met daily and weekly targets.
Experience: 2 - 5 years
As a Team Leader, I handled a team in outbound sales and appointment setting. I coached agents, monitored performance, prepared daily and weekly reports, and ensured we met daily targets and sales goals.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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