Dave
STR Senior Case Manager/ General Virtual Assistant/ Customer Specialist/ Social Med
Verified
Overview
Looking for full-time work (8 hours/day)
at $3.96/hour ($768.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
July 16th, 2026 (7 days ago)
Member Since
April 16th, 2023
Profile Description
Experienced Escalations Lead with over two years of expertise supporting Airbnb’s global Hosts and Guests, specializing in complex case resolution, policy interpretation, dispute management, and risk mitigation within short-term rental operations. Proven ability to handle 50+
escalations weekly while consistently achieving 100% Quality Assurance and exceeding performance metrics. Skilled in Resolution Center operations, review handling, and operational risk control, delivering high-quality guest and host experiences. Licensed Professional Teacher and Master’s student in Education with strong communication, conflict resolution, and coaching abilities to simplify policies, build trust, and enhance customer satisfaction.
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
Airbnb Supervisor with over two years of experience in short-term rental operations within a leading global booking platform. Managed 50+ complex escalated cases weekly involving guest and host communication, reservation changes, refunds, Resolution Center disputes, damage claims, review concerns, and policy interpretation. Demonstrated strong expertise in risk mitigation, crisis management, and policy-compliant decision-making while ensuring fair outcomes for both guests and hosts. Consistently achieved 100% Quality Assurance scores and exceeded performance metrics, contributing to strong service delivery and eligibility for performance incentives. Recognized for clear communication, empathy, and problem-solving in resolving high-pressure situations and improving customer satisfaction. Highly adaptable and experienced in applying core short-term rental operational principles across different platforms and property management systems (PMS), with a strong focus on delivering reliable support, protecting property reputation, and driving positive guest experiences and business growth.
Other Skills
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- SILAY CITY, Negros Occidental
- Tests Taken
- DISC
- Dominance: 47%
- Influence: 11%
- Steadiness: 19%
- Compliance: 23%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.