I am a career shifter based in the Philippines, building my path as a General Virtual Assistant while bringing years of experience in learning and development, team leadership, and customer support. I have worked in fast-paced environments where I managed teams, handled client interactions, and ensured smooth day-to-day operations.
My background as a Learning and Development Assessor and Team Leader has strengthened my skills in organization, communication, reporting, and process improvement. I am comfortable using tools like Google Workspace, project management platforms, and CRM systems to support business needs. I am also experienced in lead generation, technical support, and customer care, which allows me to adapt to different types of tasks and clients.
I am currently exploring opportunities as a General Virtual Assistant where I can support entrepreneurs and teams with administrative tasks, client communication, research, and workflow organization. I am eager to learn, grow, and bring value to businesses that need reliable and proactive support.
If you are looking for a dedicated and detail-oriented VA, feel free to connect or message me. I would love to collaborate and support your business.
Experience: Less than 6 months
Managed 100+ daily customer inquiries across phone, chat, and email, ensuring timely and accurate resolution. Documented customer interactions and managed follow-ups to ensure accurate records and timely resolution. Escalated complex issues and coordinated with internal teams to ensure efficient resolution and service continuity.
Experience: 1 - 2 years
Supervised a team of 10+ lead generation specialists while coordinating daily operations and reporting directly to management. Tracked performance metrics and prepared reports to support leadership decisions and workflow planning. Trained and coached team members, improving productivity and ensuring consistent output quality. Managed task prioritization and workflow organization to ensure timely completion of team deliverables.
Experience: 2 - 5 years
Conducted quality assessments on 100+ work outputs weekly, ensuring compliance and supporting operational consistency across teams. Prepared and organized reports and data summaries for stakeholders, supporting decision-making and improving workflow efficiency. Tracked performance data, identified gaps, and implemented process improvements to streamline daily operations.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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