Customer Service Associate, Technical Support Expert

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

April 10th, 2023

Profile Description

Operations Coordinator | Leasing & CRE Support | Customer Service & Technical Support Specialist
TV, Internet and Phone- Billing and Technical Support

Detail-oriented Operations Coordinator and Leasing Support Specialist with 8+ years of remote and BPO experience across commercial real estate operations, virtual assistant management, and customer/technical support.

In my most recent role as a Sourcing Specialist and Leasing Coordinator, I helped reduce commercial property vacancies by 60% in 7 months through proactive lead generation, cold calling, and tenant coordination and sourced a credit union deal that closed a $6 million commercial real estate loan in just 1.5 months.

As an Operations Coordinator for a VA staffing company, I managed onboarding and workflow support for 40+ remote staff, handling everything from system setup (Google Workspace, Slack, Airtable, CRM platforms, Notion) to attendance, PTO, and payroll tracking.

Before that, I spent 8 years in customer service and technical support for a US telecom company, resolving billing, account, and technical issues across phone, email, and chat while consistently hitting CSAT and productivity metrics.

Core Skills:

Leasing Coordination & Listing Management
CRM Management (Salesforce, Siebel, IgniteRE, Ticor)
Operations & Workflow Coordination
Onboarding & Training Support
Cold Calling & Email Outreach (Mailchimp, YAMM, Constant Contact)
Technical Support & Troubleshooting
Administrative & Reporting Support
Graphic Content Creation (Canva)

Tools:

Google Workspace, Microsoft Office, Airtable, Slack, JustCall, Zoom, WebEx, CoStar/Loopnet, Crexi, Rent Manager, Meta Business Suite

I'm reliable, organized, and thrive in fast-paced remote environments where accuracy and clear communication matter. Available for full-time work and happy to complete a paid trial task.