Medical Virtual Assistants , Insurance Verification

Schedule, reschedule, or cancel patient appointments based on provider availability and patient preference, ensuring minimal scheduling conflicts. Contact insurance providers to verify patient coverage, co-pays, deductibles, and plan benefits prior to appointments or procedures. Communicate the status of pending or approved prior authorizations to providers, pharmacies, and patients, ensuring clear and timely updates. Accurately document all communications, insurance details, and authorization status in the EHR system for efficient provider review and audit readiness. Submit and follow up on prior authorization requests for medications, procedures, and diagnostic tests; coordinate with insurance providers and communicate status updates to providers and patients. Uphold strict confidentiality of all patient information and follow HIPAA regulations in all administrative and communication processes. Assist with day-to-day back-office tasks, including faxing, email monitoring, document uploading, and task tracking to support seamless clinic operations.

Confirm patient eligibility and benefits with insurance companies (via phone, portals, or fax). Accurately record verified insurance information into the patient management or EMR system. Maintain updated patient files and insurance records.