I am a Virtual Assistant specializing in administrative support, legal operations, CRM management, and customer experience support. I help businesses stay organized, manage client communication, and streamline daily operations across fast-paced remote environments.
I have over 7 years of experience in administrative support, customer service, sales operations, and team leadership. Most recently, I worked as a Legal Administrative Assistant for a Canadian law firm specializing in estate planning, where I managed client intake, prepared and organized legal documents, scheduled appointments, supported client communications, and assisted in explaining estate planning services. This role also involved supporting consultation bookings and sales coordination that contributed to $80K–$100K in monthly booked opportunities.
I also have strong experience as an Operations and Quality Team Leader, where I handled coaching, KPI tracking, weekly training sessions, performance monitoring, and reporting. I supported teams in improving productivity, customer satisfaction, and overall operational efficiency.
I am proficient in Slack, Zoom, Google Meet, WhatsApp, Salesforce, HubSpot, Google Workspace, Microsoft 365, ChatGPT, Canva, CapCut, and Adobe Express.
I am available for full-time remote work and flexible with US, UK, and Australian time zones, including graveyard shifts. I am committed to long-term employment and prefer stable, ongoing roles where I can grow with the company and provide consistent support.
I am reliable, detail-oriented, and proactive in handling tasks with accuracy and efficiency. My goal is to support business operations smoothly while ensuring quality and consistency in every task I handle.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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