Data-driven and people-centric Operations Leader and Quality Assurance Specialist with over 9 years of proven success in high-pressure contact center environments. Expert in process optimization, workflow architecture, and stakeholder alignment. Adept at translating complex performance data into actionable coaching strategies that elevate team productivity and protect client satisfaction.
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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