Gemma

WIX Website building/Basic Graphic Design /Customer Service/E-commerce

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Overview

Looking for part-time work (4 hours/day)

at $5.79/hour ($560.00/month)

Bachelors degree

Last Active

July 6th, 2026 (8 days ago)

Member Since

February 16th, 2016

Profile Description

A seasoned Customer Service Professional with over 11 years of BPO experience supporting US-based apparel brands. Skilled in managing both inbound and outbound customer interactions, I excel at resolving concerns with professionalism, empathy, and efficiency.
Beyond customer support, I bring strong administrative and back-office experience, including data entry, email outreach, and product/brand analysis. My background also includes quality monitoring and process improvement, which has strengthened my attention to detail, organizational skills, and ability to deliver accurate results under deadlines.
I’m passionate about driving customer satisfaction and business success, and I am now seeking long-term opportunities where I can contribute through customer service, administrative support, and analytical tasks.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

* Enhanced customer satisfaction by promptly addressing concerns and providing accurate, reliable information. *Tracked orders and returns. *Assisted customers in navigating company website and placing online orders, improving overall user experience.

Office and Administration » Quality Assurance

Experience: 10+ years

Listening to recorded calls, evaluating performance using scorecards, and submitting feedback to supervisors for coaching.

Other Skills

E-Commerce » Amazon » Keepa

Experience: 6 months - 1 year

Knowledgeable in using Keepa for Amazon product research, including analyzing price history, tracking sales rank trends, evaluating product demand, and identifying profitable items for sourcing.

Office and Administration » Microsoft Excel

Experience: 10+ years

I've been using excel since I was still studying up until today. In my recent job, we use excel for extracting data files and when we create a tracker for our daily productivity.

Website Builder » Wix

Experience: 6 months - 1 year

Experienced in managing and customizing Wix websites, including editing layouts, updating content, optimizing store settings, and improving user experience. Familiar with using Wix’s built-in tools such as product management, menu/navigation setup, and basic SEO features.

Design » Graphic Design » Canva

Experience: 2 - 5 years

This is the app where I create my resume, portfolio and own graphic designs.

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 119: DISC
Dominance: 21%
Influence: 9%
Steadiness: 38%
Compliance: 33%: English
C1(Advanced)