Sales Manager

less than 6 months experience in refocus (Edtech)

more than 10 years telemarketing experience in one of the well known banks in the Philippines.

 Assisted customers with inquiries related to products features, pricing information and request status updates.  Resolved escalated customer concerns promptly by applying problem-solving skills in timely manner and empathized with them during difficult situations.  Act as client’s financial specialist by giving advice on how to handle their credit card and maximize its benefits.  Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met.  Meet/exceed monthly sales target.  Ensured compliance with applicable laws and regulations regarding customer service operations  Demonstrated excellent communication skills when interacting with clients via phone, email or chat channels.  Communicated properly between internal unit and client in resolving complex concerns quickly.  Prioritizing tasks efficiently according to urgency while managing multiple tasks alongside.