Skills and Experience: Proficient in Microsoft Office Suite, SAP, and Oracle software.
Handling Complaints
Handle a high volume of inbound and outbound
Successfully handled an average of 500 customer support tickets daily, ensuring timely resolution.
knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs
Handling customer inquiries via
Processed refund and replacement requests for customers in a fast-paced environment.
Customer Service Representative (CSR) at Shopify for 2 years, consistently delivering high-quality support.
Experience: 1 - 2 years
Sorting the orders, make sure to fulfilled the order within an hour
Experience: 1 - 2 years
Answering Tickets within 2 minutes inquiry. Issuing Refunds, Replacement, Return in Shopify. Sorting the orders.
Experience: Less than 6 months
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