Customer Support Manager with 4+ years of experience handling Shopify DTC and dropshipping brands across fashion, supplements, pet products, and general eCommerce. Experienced in managing high-volume customer support operations, escalations, chargebacks, logistics coordination, supplier communication, and team management for multiple Shopify stores.
Skilled in providing fast, professional, and customer-focused support while maintaining strong response times and customer satisfaction. Proficient with Shopify, Gorgias, Reamaze, Commslayer, Slack, Gmail, and other eCommerce support tools.
Reliable, detail-oriented, and experienced in fast-paced remote work environments. Looking for long-term opportunities where I can contribute to business growth and deliver excellent customer experience.
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
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