Virtual Assistant (Customer Support,Data Entry and Admin Management)

Overview

Looking for full-time work (6 hours/day)

at $5.03/hour ($727.27/month)

Bachelors degree

Last Active

July 7th, 2026 (14 days ago)

Member Since

March 19th, 2023

Profile Description

PROFESSIONAL SUMMARY
I am an experienced Customer Specialist with a proven track record of providing outstanding service and support, particularly within the healthcare sector. I excel at managing complex patient inquiries, analyzing experience data to drive improvements, and coordinating with stakeholders to ensure seamless operations. With a strong foundation in both technical support and data management, I bring a proactive, solution-oriented approach to every role.

SUMMARY OF QUALIFICATIONS
Customer Service & Support: Highly skilled in managing inquiries, handling escalations, scheduling appointments, and ensuring high levels of patient satisfaction.

Data Analysis & Management: Proficient in aggregating data from online and onsite surveys, performing analysis of experience results, and maintaining precise databases in Excel and Google Sheets.

Problem-Solving: I possess strong analytical skills focused on identifying root causes and implementing effective solutions to improve the customer journey.

Communication & Coordination: Experienced in composing incident reports, managing feedback loops with stakeholders, and facilitating virtual meetings via Microsoft Teams, Zoom, and Google Workspace.

Technical Proficiency: Advanced knowledge of Microsoft Office (Word, PPT, Excel, Forms), Google Workspace, and creative tools such as Canva and CapCut.

KEY WORK EXPERIENCE HIGHLIGHTS
Patient Insights Officer | April 2024 – Present
In this leadership role, I aggregate data from diverse sources—including online, onsite, and paper surveys—to provide actionable analysis of experience results. I supervise the Insights Specialists team to ensure we meet target response volumes and manage all department endorsements and escalations. I also facilitate patient experience programs to recognize exceptional service units. My administrative responsibilities include vendor management, invoice processing, and financial compliance for operations. Additionally, I serve as the technical lead for marketing and patient experience events, designing brand collaterals and managing audio-visual support for internal and external presentations. I managed complex calendars for internal and external stakeholders across MS Teams, Google workspace, and Zoom to ensure seamless meeting execution.
Manage the end-to-end sourcing and logistics for departmental programs, including vendor negotiations and coordinating with the Finance Department for budget compliance. Oversee patient inquiries across email, SMS, and social media, streamlining the process for appointment scheduling, referrals, insurances and hospital services. Liaise between patients and clinical departments to expedite follow-up results and improve the overall navigation of hospital services.

Patient Insights Specialist (Customer Support & Data Entry) | March 2021 – April 2024
I expanded my focus to data collection and quality assurance, performing meticulous data entry into patient survey databases using Excel and Google Sheets. I was responsible for ensuring data accuracy, identifying inconsistencies, and recommending improvements based on feedback. In my customer support capacity, I served as a reliable point of contact for patient inquiries via email, SMS, and social media, ensuring all concerns were properly escalated and resolved.

Online Technical Support Associate (Appointment Setter) | June 2020 – March 2021
I managed escalated online technical inquiries from the contact center, providing professional acknowledgment and categorizing concerns for appropriate referral to the IT service desk. I also focused on scheduling specialized appointments for patients requiring technical assistance with digital platforms.

Patient Experience Ambassador | November 2018 – June 2020
In this foundational role, I provided direct patient interaction by greeting visitors, anticipating needs, and scheduling appointments to create a compassionate, stress-free environment. I was responsible for capturing and coordinating customer feedback, identifying key themes in suggestions or complaints, and composing formal incident reports via the Patient Safety and Experience Events Registry.