Experienced Virtual Medical Assistant with over 3 years of combined healthcare support and customer service experience. Currently supporting a primary care clinic, handling patient calls, appointment coordination, documentation, prescription requests, referrals, and provider communication. Recognized for handling over 13,000 patient calls with an 88% first-call resolution rate and trusted to assist in training new tea
Proficient in ECW, Dialpad, Webex, and remote healthcare workflows. Known for being dependable, detail-oriented, and patient-focused while maintaining professionalism in fast-paced environments.
I am seeking opportunities where I can continue to provide exceptional patient support, administrative assistance, and contribute to a positive healthcare experience.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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