Jeffrey

Contact Center Associate

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

March 12th, 2023

Profile Description

• Answer incoming customer calls regarding policy/ contract information, issues, service questions and general client concerns.
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests.
• Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources.
• Document and track significant caller discussions or complaints.
• Follow-up customer calls whenever necessary.
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats.
• Work with te management team to stay updated on product knowledge and be informed of any process changes.
• Assist with various special projects as needed.

Top Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

I've used Salesforce from 2021 up until December 2024.

Other Skills

Office and Administration » Microsoft Excel

Experience: Less than 6 months

I've been using MS Excel for years now and can do more than basics.

Basic Information

Age: 42

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 129: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”