Dedicated and hardworking Virtual Assistant with experience in customer service and appointment setting. Skilled in handling customer inquiries, scheduling appointments, managing
communication, and providing reliable administrative support. Also attended Social Media Management (SMM) trainings focused on content creation, social media engagement, branding, and online marketing strategies. Organized, adaptable, and eager to help businesses grow by providing excellent customer support and efficient virtual assistance.
Experience: 6 months - 1 year
• Managed high-volume inbound and outbound calls to schedule, confirm, and reschedule patient appointments • Coordinated bookings using platforms such as Zocdoc and internal scheduling systems • Verified patient information, insurance details, and appointment eligibility • Provided clear instructions regarding visits, procedures, and follow-ups • Handled patient inquiries with professionalism, empathy, and accuracy • Maintained and updated electronic medical records (EMR) while ensuring confidentiality • Reduced scheduling conflicts by efficiently managing provider calendars • Followed up with patients regarding appointments, documentation, and care instructions
Experience: 6 months - 1 year
• Managed high-volume inbound and outbound calls to schedule, confirm, and reschedule patient appointments • Coordinated bookings using platforms such as Zocdoc and internal scheduling systems • Verified patient information, insurance details, and appointment eligibility • Provided clear instructions regarding visits, procedures, and follow-ups • Handled patient inquiries with professionalism, empathy, and accuracy • Maintained and updated electronic medical records (EMR) while ensuring confidentiality • Reduced scheduling conflicts by efficiently managing provider calendars • Followed up with patients regarding appointments, documentation, and care instructions
Experience: 6 months - 1 year
Experience: Less than 6 months
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