I specialize in short-term rental management with over two years of experience supporting both independent hosts and large-scale companies like Vacasa. My work has given me a deep understanding of what it takes to keep operations smooth, whether for someone just starting out or for a fast-growing rental portfolio.
I’ve handled everything from guest communication (chat, SMS, and calls) to coordinating cleaners and maintenance, processing alterations and refunds, and even sourcing reliable contractors when needed. I thrive on solving problems quickly, staying organized under pressure, and using technology to keep everything running efficiently.
What motivates me most is creating seamless experiences: ensuring guests feel cared for while helping hosts and companies scale their rental business with dependable, detail-oriented support.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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