Virtual Support/Data Entry/HealthCare Account BPO

Handled inbound calls for a healthcare account, assisting patients with general inquiries, appointment-related concerns, and insurance information. Verified patient details, eligibility, and basic benefits while maintaining accuracy and confidentiality. Documented call details, patient information, and case notes accurately in healthcare and CRM systems. Followed HIPAA guidelines and company policies in handling Protected Health Information (PHI). Demonstrated strong active listening, empathy, and clear communication when speaking with patients. Met call quality standards, adhered to scripts, and followed standard call-handling procedures. Resolved basic patient concerns on first contact and escalated complex issues according to standard procedures. Managed high call volumes while maintaining professionalism, accuracy, and empathy. Used proper call control techniques to keep conversations focused and efficient. Coordinated with internal teams or supervisors to ensure timely resolution of patient concerns. Maintained compliance with performance metrics such as AHT, QA scores, and attendance. Adapted quickly to updates in healthcare policies, scripts, and system workflows.

Managed accurate record keeping, processed large amounts of information efficiently, and maintained databases with high attention to detail. Entered, updated, and processed Journal Entry in Online QuickBooks. Scheduling, organizing files, preparing reports, and supporting day-to-day office operations. Able to perform data entry tasks with a focus on both speed and accuracy. Processed sales invoice and payroll, processed data accurately, and maintained clear communication within the team and the ability to handle multiple tasks effectively. Manually entering data from paper documents, into SAP Business One App that can be easily accessed and managed. Processed shipment’s stuffing report and production code summary in every shipment.