Airbnb VA | STR Operations | Hospitality Graduate

I handle accurate data entry tasks, including updating booking spreadsheets, logging reservation details, and tracking expenses—making sure records are always organized, up-to-date, and easy to reference.

For over a year, I worked as a clerk in a college dean's office, where I handled document management and records filing and served as a point of coordination between the dean, faculty, and students. I kept administrative processes running smoothly, managed correspondence, and made sure requests and paperwork were processed accurately and on time.

I review documents and reports to ensure the content is clear, accurate, and professionally written—checking for grammatical errors, inconsistencies, and formatting issues before anything is finalized or submitted.

I've worked with Airbnb as part of my short-term rental role, managing guest inquiries, reservations, and day-to-day listing operations to ensure a smooth guest experience from booking to checkout.

I handle guest communications from the moment they inquire—responding promptly to messages and resolving complaints or concerns in a calm and professional manner to maintain guest satisfaction.

When issues arise—whether it's a guest complaint, a maintenance concern, or a scheduling conflict—I document issues, assess the situation quickly, find a practical solution, and follow through until it's fully resolved without waiting to be told what to do.

I have hands-on experience coordinating the day-to-day operations of short-term rental properties, including updating listings and calendars, managing bookings and reservations, and coordinating cleaners and turnovers to ensure properties are guest-ready on time.

I have outsourced experience managing short-term rental properties simultaneously, handling everything from guest communication and support, to coordinating cleaners and turnovers to managing bookings and calendars. I ensure properties are always guest-ready, reservations are accurately tracked, and any issues that arise during a stay are resolved promptly and professionally.

I manage email correspondence end-to-end—sorting and organizing the inbox, drafting and sending professional emails, and following up on pending matters to make sure nothing gets missed or delayed.

I use Canva to create visuals by working with existing templates and customizing them—editing layouts, updating text, and adding relevant details to produce clean, presentable graphics for social media, presentations, flyers, and posters.

I use Hostaway to manage reservations, communicate with guests directly through the platform, and monitor unit availability on the calendar to stay on top of arrivals, departures, and scheduling.