Roderick
Operations Manager | Remote Team Leader | 10 Years BPO Leadership.
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.63/hour ($1,280.00/month)
Associates degree
Last Active
July 7th, 2026 (14 days ago)
Member Since
March 3rd, 2023
Profile Description
Operations Leader with 12 years of BPO experience, including 10+ years in leadership and 6 years managing remote teams. Sole operations lead for a Global Tech Company's white-glove VIP concierge line for 2 years, owning staffing, KPI performance, service delivery, and client relationship management for a 20+ agent team.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Led a premium consumer electronics line of business for 10 years, managing a team of 15+ white-glove agents to deliver high-touch customer experiences.
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
Served as primary client liaison, leading weekly operational reviews, monthly business reviews, and annual performance discussions with key stakeholders.
Office and Administration » Team Leadership
Experience: 10+ years
Other Skills
Office and Administration » Microsoft Excel
Experience: 10+ years
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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