Reservations & Customer Support Specialist | 10+ Years Hospitality & Remote Comm

Overview

Looking for part-time work (4 hours/day)

at $3.32/hour ($320.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (9 days ago)

Member Since

February 28th, 2023

Profile Description

I am a hospitality and customer support professional with over 10 years of experience in hotel reservations, front office operations, and guest communication. I specialize in managing high-volume booking environments, handling guest inquiries, and ensuring smooth end-to-end reservation and stay experiences.

My background includes working as a Reservations Manager in resort and hotel properties, where I handled OTA platforms such as Airbnb-style booking systems, managed pricing and availability, resolved guest issues, and coordinated with internal teams including housekeeping and maintenance.

I am highly experienced in fast-paced environments where accuracy, communication, and quick problem-solving are essential. I have handled guest concerns via phone, chat, and email, including urgent issues such as booking errors, access problems, complaints, and operational disruptions.
I am now offering remote services for short-term rental hosts, property managers, and Airbnb operators who need reliable support in managing guest communication, reservations, and day-to-day operations.


Skills:
Hotel Reservations & Booking Management
Customer Support (Email/Chat/Phone)
Virtual Assistance & Admin Support
Opera PMS & Genesis Systems
CRM & Guest Communication
Calendar & Scheduling
Data Entry & Reporting
OTA Channel Management

Experience Highlights:
Managed high-volume hotel reservations and guest inquiries
Coordinated with sales and revenue teams to optimize occupancy
Handled guest complaints and service recovery professionally
Maintained accurate booking records and reports
Supported front office and reservations team leadership