CS Specialist|Booking & Reservations Expert|VA Professional

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 28th, 2024 (7 days ago)

Member Since

February 28th, 2023

Profile Description

Expert in customer service and email management with more than 10 years experience in the corporate hospitality industry. Skilled in managing staff, responding to customer queries and resolving guest-related complaints. Exceptional sales revenue management skills with a proven track record in exceeding room revenue allocation. Proficient in using CRM tools, PMS and CMS systems to improve branding, customer relationship and loyalty. With experience in cold calling, appointment setting, online chat and virtual assistance. Skillful in managing hotel website, B2B/B2C online channels extranets, Channel Manager Software (Siteminder/Ratetiger), website booking engine (front/back end), digital/email marketing using Revinate/ UpsellGuru, and PMS (Opera/Hotelogix/Genesis) back-end configuration. With Facebook ads experience for local startup business. With accounting/bookkeeping experience handling disbursements for tax declaration purposes.
I can guarantee you that I am 100% perfectionist at work and 101% hard-working. You can rely on my commitment to deliver quality service at all times. I am a fast learner and willing to learn more. I can work under pressure and always see it as an opportunity to grow professionally. I am confident that hard-work, ingenuity, perseverance and optimism in life can make a great impact to succeed in this industry.
I can start part-time and I look forward to winning long-term commitment with the company. It is an honor and privilege to be a part of your journey towards success.