Operation Specialist

Technical Support for both system hellogic and Cargowise Support Air and Sea operation sending EDI Ensuring and monitoring Invoices, EDI and edocs file was succecsfully transferred in both system Support COEX (Co-existing process) monitor EDI transaction in Power BI Dashboard, check accordingly and retrigger missing EDI in the system Data Enrichment for Cargowise Air and Sea Support BPM air and sea on their new process and guide them accordingly Monitor TPA in CW1 , for APAC countries, and upload missing IC invoices in TPA Cargowise experience help the new user and guide them to the new system Cargowise one

Organizes all social media posts Update products and pricing in Shopify Prepare customer invoices,book shipments accordingly Updates credit cards payment with our vendors Monitor orders from production until delivery in Airtable ZOHO CRM Responding to emails ZOHO DESK Responding to tickets ZOHO Sales IQ Responding chat Myphone.com to answer calls Book the shipments in Echo ship, Valley,FragilePak Update SOP in Google spreadsheet

Perform booking to carriers by using websites, e-mails, and verbal communication Tracing shipments the actual time of departure ·Ensure loading status and monitor of cargo to avoid offloading Support customer service in the incident and exception management resolution Cargowise specialist Invoices and posting in Cargowise ( Yunas ) Updates rates with airline and shares with our sales team