Customer Service Representative
Teleperformance (J.p. morgan chase)
2022-Present
A claim specialist/ chase telephone banker
- Utilized product knowledge and customer protocols
to resolve issues efficiently and reduce wait times.
- Achieved a 97% customer satisfaction rating for
continuously providing excellent customer
volume by 20%.
- Resolved customer disputes in a timely fashion by
leveraging product knowledge.
- Cultivated customer relationships and increased
sales by offering information about new products.
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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