Current Employment Status:
Hired Part Time on Feb 27, 2026
Accounts Payable Quality Analyst
International Shipping | GHL Automation
Account Payable Quality Analyst
Accounts Payable Quality Analyst with expertise in international
shipping, compliance auditing, and GoHighLevel (GHL)
automation.
Managed 1,500+ invoices per month, reducing processing
errors by 15%.
Improved operational efficiency by 20% through workflow
automation, quality controls, and centralized tracking.
Designed scalable GHL systems to support compliance, vendor
management, and global logistics operations.
Amazon Seller Central & Shopify Specialist
GHL Integrations & Process Automation
Ecommerce marketing consultant
Provided expert support to Amazon and Shopify merchants in product listing
optimization, keyword research, and manual Amazon Ads campaign setup.
Ensured compliance with Amazon policies and marketplace standards to
protect seller account health.
Managed e-commerce tasks using Go High Level (GHL) pipelines, workflows,
and task automation for tracking and follow-ups.
Optimized Shopify product and collection pages by implementing SEO
friendly meta titles and meta descriptions to improve search visibility.
Hybrid Support
Training and Development Manager
Developed and implemented training programs aligned with business
goals.
Designed and delivered training materials and learning resources.
Conducted training needs assessments in collaboration with department
managers.
Evaluated training effectiveness and continuously improved programs.
Managed the training budget and resource allocation.
Monitored industry trends to keep training content current.
Developed career development programs to support employee growth
Marous Law (VA for Lawyers)
Legal Virtual Assistant
Conducted legal research on immigration laws, regulations, and
statutes.
Drafted legal documents, including contracts, agreements, and
immigration forms.
Managed and updated client legal databases and case files.
Handled administrative tasks, including calendar management
and scheduling.
Coordinated client documents, correspondence, and case
tracking.
scheduling appointments, and organizing documents
Sutherland Global Services
Virtual Quality Analyst
Monitored live and recorded calls to evaluate agent
performance against predefined quality standards.
Provided constructive feedback to reinforce best practices and
address performance gaps.
Identified compliance issues, call handling problems, and areas
for improvement.
Implemented agent training and coaching initiatives to improve
service quality and performance
Door Dash Food logistic
Quality Analyst
Used a standardized quality checklist to ensure agents properly and
pleasantly assisted customers with online food orders.
Verified that agents accurately collected credit card information, explained
charges, and followed payment security protocols.
Ensured agents read back orders for confirmation before processing.
Confirmed that agents provided order confirmation numbers and
complete closing information.
Conectys Philippines Inc
Customer service agent
Communicated effectively with online customers and prospects using
their preferred communication channels.
Maintained and updated databases for orders, inventory, and
delivery due dates.
Directed customers to accurate product information and online
resources.
Attended sales enhancement workshops on new market trends and
professional development
Sutherland Global Services
Customer Financial Service Representative
Performed teller functions, including opening and maintaining
customer accounts and access.
Processed PIN resets and filed disputes for unauthorized
transactions.
Assisted customers with setting up IRS tax refunds for direct deposit
to reloadable cards.
Helped customers verify the posting of government benefits
(SSI/SSA) to their bank accounts
Experience: 2 - 5 years
Designed and deployed end-to-end GoHighLevel CRM systems for lead capture, sales pipeline management, and customer lifecycle automation Built multi-step automation workflows including email, SMS, appointment scheduling, follow-ups, and internal notifications Configured funnels, landing pages, forms, calendars, and triggers to support marketing and sales conversion strategies Integrated GoHighLevel with Shopify, third-party apps, and payment systems to automate e-commerce and client onboarding processes Managed contact segmentation, tagging, reporting dashboards, and performance tracking to improve operational efficiency and campaign results
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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