IT Helpdesk / Real time analyst

Responsibilities: ▪ Provide daily support to users of including answering questions, analyzing problems, and quickly forming solutions. ▪ Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. ▪ Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. ▪ If customer tech problems cannot be handled over the phone, technical support representatives schedule a repair crew to fix problems on-site. ▪ Technical support representatives check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise. ▪ Technical support representatives keep logs of all calls answered and addressed, including dates and times.