Knowlegeable in google documents, microsoft offfice tools. Knowledgeable in some programming language such as php, visual basic. Knowledgeable on troubleshooting hardware and software. Have been a customer service.
Experience: 2 - 5 years
I have used excel on my former company wherein we create and generate reports, creating dashboard sometimes coding VB for automation.
Experience: 1 - 2 years
Responsibilities: ▪ Provide daily support to users of including answering questions, analyzing problems, and quickly forming solutions. ▪ Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. ▪ Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. ▪ If customer tech problems cannot be handled over the phone, technical support representatives schedule a repair crew to fix problems on-site. ▪ Technical support representatives check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise. ▪ Technical support representatives keep logs of all calls answered and addressed, including dates and times.
Experience: 1 - 2 years
I have been a TSR for convergys where we handle AT&T network. I have also worked under cognizant as an IT Helpdeks.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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