Skilled in maintaining HIPAA compliance, managing high call volumes, and providing clear, compassionate support to patients. Adept at coordinating provider schedules, confirming appointments, and assisting with new patient onboarding. Known for strong communication skills, professionalism, and the ability to work efficiently in fast-paced healthcare environments.
Medical software/tools used while supporting healthcare providers:
Practice Fusion, IntakeQ, Google Workspace (Gmail, Google Calendar, Google Docs, Google Sheets), Microsoft Office Suite, Zoom, and VoIP phone systems.
In my previous role, I managed appointments, bookings, cancellations, and patient scheduling; handled inbound and outbound patient communications via phone and
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