Active Job Seeker

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

May 27th, 2024 (201 days ago)

Member Since

December 13th, 2009

Profile Description

Aurecon, Pty Ltd., Philippines
September 2020– May 2023
IT Domain Lead - Connectivity & Hosting

Takes overall accountability of the Domain, and the technology and processes, supports the domain. Ensures end to end coordination between domain Expert and Manilla based Service Desk. Drives Service Improvement within Domain, technology, and processes, to improve customer experience, efficiency and reduce cost. Leads and Takes Part in Asset and Configuration identification to formulate and improve Service Descriptions and Service Level Upgrade to see actual infofines and formulates Service Level Agreements within Upgrade to see actual infofines, documents, and drives good housekeeping regarding documentation, maintenance schedules and best practices. Gives input and identifies cost saving opportunities for Budgeting and cost management. Identifies and takes part in Aurecon’s Risk Management process. Key Technology Areas: Internet, WAN, LAN, Azure Internal, IP-Address Management, Physical access control, CCTV.

SITA, Pasay City, Philippines               
July 2018 –  August 2020Airport Services Manager (IT services) 

Runs and manages airport IT operation in passenger processing area in the national airport, NAIA, terminals 1, 2, and 3, and Boracay airport. Ensures monthly SLAs with customer is met for Network Infrastructure and workstations. Handles a team of 2, with 18 staff. Ensuring IT infrastructures- network and servers are up all the time, and IT BCM is in place. Ensuring control plan in the core room (mini data center) and entire operation is implemented e.g. implementation of 5s, controlled temperature for core devices, UPS health, etc. I have driven continuous improvement initiatives e.g. streamlining of processes across entire operation. Maintains inventory of IT equipment and their condition. Performs monthly service review with airport stakeholders, maintains and builds good working relationship with both internal and external customers. Ensures running expenses is within limit. Assesses risks in the airport operation and mitigates them. Coordinates IT project delivery until cut over to operations phase. 

Accenture, Cebu City Philippines               
March 2012 – July 2018  (Two roles within whole duration of tenure)

• Asst Lead, IT Operations Analyst From 2016 to 2018 I have worked with Telstra and my experience was more on network performance analysis and reporting, monitoring and capacity management. Have experienced preparing network performance and capacity reporting, and service level management. Have driven continuous improvement by citing opportunities to implement lean methodologies in its report creation processes. I have increased Telstra's IP helpdesk by providing training to its helpdesk team.  

• Network Engineer Have worked with Verizon Business from 2012 to 2016 in its corporate technical assistance center (CTAC NOC) providing support for its backbone network. Have a good working knowledge/experience with VLANs, TCP/IP, and routing protocols e.g. EIGRP, OSPF, BGP, and switching protocols e.g. VTP, STP, etc. Have also worked on T1, T3 circuits, PIP, Ethernet, and DSL. Tasks include troubleshooting, coordinating dispatches, handling of escalation, handles iUpgrade to see actual info and change management. I have led a project for improving its NPR (Net Promoter Score) with its corporate network customers. 

Sutherland, Davao City, Philippines              
Feb 2011 – Feb 2012  Technical Support Representative 

Provides technical support to AT&T's home network user. Have worked on routers, modem, DVRs. Have demonstrated high skill in troubleshooting by aiming 100% resolution rate for cases within scope, excellent customer quality care rate at 85%. Served as escalation point among team. 

Sutherland, Davao City, Philippines              
Oct 2009 – Aug 2010  
Technical Support Representative  

Provides technical support to RealNetworks software products. Have demonstrated high skill in troubleshooting by aiming 100% resolution rate for cases within scope, excellent customer quality care rate at 85%. Been assigned as the escalation point of contact. Coordinating of out of scope technical issues to RealNetwork Lab team

Concentrix, Davao City Philippines               
March 2008 – July 2009  
Product Support Representative 

Provides technical support to Linksys's home network equipment user. Have worked on home routers, switches, and other networking devices. Have demonstrated high skill in troubleshooting by aiming 100% resolution rate for cases within scope, excellent customer quality care rate at 85%.