Level 2/3 IT Support Specialist | POS | VPN | Active Directory | Payment Systems

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

May 2nd, 2026 (34 days ago)

Member Since

February 9th, 2023

Profile Description

I have over 11 years of professional experience in Customer Service, Technical Support, and IT Service Desk roles across BPO and IT environments. This includes more than 4.5 years of hands-on experience in IT Service Desk and Level 2 Technical Support, as well as several years providing customer care and technical assistance through phone, chat, and email support.

I am skilled in managing inbound and outbound communications while handling IT service desk responsibilities such as troubleshooting, ticket management, user support, and system navigation. I consistently deliver reliable and professional service, with strong attention to time management, attendance, and work quality.

I adapt quickly to new tools, processes, and work environments, and I am comfortable working with clients and customers from different cultures and backgrounds. I am a hardworking, detail-oriented professional who takes ownership of tasks and is always willing to learn, improve, and contribute my knowledge and experience to the success of the company I work with.