- Call listening and
- Creating dashboards to ensure that the agent's QA scores are updated.
- Coaching the agents regardless if their scores are perfect or not.
- Cascading recent updates and ensuring that everyone in the operations are calibrated.
- Preparing calibration meetings to ensure that Team Leaders are aligned with the process.
- Creating weekly and month-end reports to be sent to the clients
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.