Overview
Looking for full-time work (8 hours/day)
at $4.72/hour ($909.09/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
June 25th, 2026 (today)
Member Since
January 31st, 2023
Profile Description
Results-driven Team Leader with 7+ years of experience in customer service, operations management, team supervision, coaching, and performance improvement within the BPO industry. Proven track record in driving team productivity, improving KPIs, enhancing customer experience, and developing high-performing teams. Skilled in people management, real-time problem solving, quality assurance, reporting, escalation handling, and stakeholder communication. Experienced in handling sales, customer support, and service desk operations across multiple accounts.
Top Skills
Customer Support » Active Listening
Experience: 5 - 10 years
I'm adept at actively listening to customer concerns, allowing me to understand their needs and provide tailored solutions.
Office and Administration » Adaptability
Experience: Less than 6 months
I'm comfortable in fast-paced environments and can quickly adapt to changes, ensuring a smooth customer experience.
Office and Administration » Communication
Experience: 5 - 10 years
I excel in clear and concise communication, both written and verbal. This enables me to effectively address customer inquiries and provide accurate information.
Office and Administration » Creative Problem Solving
Experience: Less than 6 months
I have a knack for identifying and resolving issues promptly. I'm skilled at finding creative solutions to customer problems.
Other Skills
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 109
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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