Rachel

Virtual Assistant | Customer Service Rep | Email Management

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

High school diploma

Last Active

July 5th, 2026 (4 days ago)

Member Since

January 31st, 2023

Profile Description

Versatile Service Professional with a diverse background in high-volume retail and technical BPO operations. Expert at balancing precision in financial transactions with complex technical troubleshooting for global Telco accounts. I bring a unique blend of financial accountability, de-escalation skills, and a commitment to delivering a seamless customer experience.

Top Skills

Customer Support » Sales Support » Account Retention

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: Less than 6 months

Results-driven Customer Service Professional with 6+ months of experience in a high-volume Telco environment. Proven track record of maintaining a 95% CSAT score and 90% First Call Resolution rate. Expert in navigating complex CRM systems and resolving billing/technical issues. Currently transitioning into a Virtual Assistant role, leveraging strong organizational skills in Excel and a proactive problem-solving mindset to provide high-level remote administrative support.

Accounting » Accounts Receivable » Billing

Experience: 6 months - 1 year

Other Skills

Office and Administration » Account Management

Experience: 6 months - 1 year

E-Commerce » Order processing

Experience: 6 months - 1 year

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Metro Manila

Tests Taken: DISC
Dominance: 44%
Influence: 15%
Steadiness: 30%
Compliance: 11%: English
C2(Advanced/Mastery)