General Virtual Assistant

Experience for POC Admin where I prepare and edit documents, emails and reports . By using Calendar Management, I alway priotize my task by identifying high-priority and high-impact tasks to schedule first. Use color coding or tags to visually distinguish between priority levels in Microsoft Calendar. If possible, delegate meeting bookings or use scheduling tools such as Calendly or Microsoft Calendar to manage meeting requests or task on day-to-day routine efficiently. Unexpected tasks will come up, so I build in buffer time to accommodate them accordingly.

I Check emails at designated times during the day rather than constantly, to reduce distractions. I create templates for frequent responses, use templates or canned replies to save time. Regularly archive emails that don’t require action and delete unnecessary messages to keep your inbox clutter free. I use folders and tags to streamline organization and improve retrieval. I adjust and review my email habits periodically to make adjustments that improve efficiency. I also apply the 2-minute rule where if an email response will take less than two minutes, I handle it immediately to clear it from my inbox.

As CSR, I used to sell vitamins and supplements. I normally received roughly 40 inbound calls per day and there I lasted for 4 years while in the billing department or POC ADMIN, I stayed for a year where I communicated with the customers for refunds, replacements of their supplements, or emailed them about their outstanding balance or current credits on their accounts.