Shopify Customer Service and Klaviyo Email Marketing

Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Master of Education Major in English

Last Active

July 8th, 2026 (8 days ago)

Member Since

January 11th, 2016

Profile Description

# About Me
I'm a Shopify Customer Service and Klaviyo Email Marketing professional with over 5 years of experience helping eCommerce brands deliver exceptional customer experiences and drive revenue growth. My expertise spans email marketing automation, customer support, and community management across multiple channels and platforms.

## Core Expertise
**Email Marketing & Automation**As an email marketing specialist, I leverage Klaviyo to create and optimize automated email campaigns that nurture customer relationships and drive conversions. I design strategic email flows including welcome series, abandoned cart recovery, post-purchase follow-ups, and win-back campaigns, while analyzing performance metrics to continuously improve engagement and ROI.

**Customer Support & eCommerce Operations**I specialize in providing seamless, empathetic customer experiences from pre-sale to post-sale through email, chat, and social media. My technical proficiency includes managing support platforms like Gorgias, Shopify, and PayPal while handling complex order-related concerns, refunds, returns, subscription management, and dispute prevention.

## Professional Experience
**Email Marketing Specialist**Currently specializing in Klaviyo email automation and campaign management, creating sophisticated email marketing strategies that drive customer engagement and revenue growth. I develop and optimize automated workflows, segment audiences for targeted messaging, and analyze campaign performance to maximize ROI and customer lifetime value.

**Community Management Specialist**Previously managed customer interactions across Facebook, Instagram, Messenger, and TikTok through Gorgias and Meta-integrated channels. I provided comprehensive support covering product guidance, order management, tracking assistance, and processed refunds directly through Shopify with exceptional accuracy and care.

**Customer Support Specialist**Managed high-volume Gorgias ticket queues while coordinating with suppliers to resolve order and quality issues. My proactive approach to chargeback and dispute prevention, combined with efficient returns and refunds processing, contributed significantly to customer retention and operational efficiency.

**Customer Support & Social Media Manager**Successfully blended customer support with social media management, creating branded content, collaborating with influencers, and encouraging user-generated content (UGC). This role strengthened my ability to maintain consistent brand presence while handling email and chat inquiries through Gorgias and managing product listings.


## What I Bring to Your Team
With my customer-first mindset, strong communication skills, and deep expertise in Shopify, Gorgias, and Klaviyo, I help eCommerce brands build lasting customer loyalty, resolve issues efficiently, and scale their customer success operations. My unique combination of support excellence and email marketing expertise enables me to not only solve problems but also identify opportunities to enhance customer lifetime value and drive business growth.

I'm passionate about transforming customer interactions into opportunities for brand advocacy and revenue generation, making me an ideal partner for brands looking to elevate their customer experience and marketing automation strategies.