Customer Service Representative | Quality Analyst

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

January 28th, 2023

Profile Description

Hi! I’m a customer service professional with 10 years of BPO experience, skilled in data entry, chat & email support, technical support, sales/customer service, and quality analysis. I’ve helped clients troubleshoot mobile devices, internet/VoIP/TV issues, and financial services inquiries, all while ensuring high CSAT scores, FCR, and SLA compliance.

I’ve consistently met sales quotas and upsell targets, provided coaching as a QA Analyst, and even stepped up as an SME, assisting agents and handling escalated queries. My strengths lie in delivering accurate solutions, maintaining top-quality service, and turning every interaction into a positive experience.

If you need a detail-oriented, results-driven, and versatile customer support expert who can boost customer satisfaction and business results, I’m ready to help your team succeed.