Jennelyn
Customer Service Representative/ Customer Support Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelors degree
Last Active
July 21st, 2026 (6 days ago)
Member Since
January 23rd, 2023
Profile Description
I am a dedicated professional with a strong background in customer service, known for delivering positive client experiences and resolving concerns efficiently. I bring excellent communication skills, patience, and a customer-focused mindset to every interaction.
Beyond my experience, I am highly adaptable and eager to learn new skills across different industries and niches. I thrive in dynamic environments and am open to expanding my expertise to contribute effectively to team goals and organizational success. My willingness to grow, combined with my strong work ethic, allows me to quickly adjust and add value in any role I take on.
Top Skills
Customer Support » Customer Service
Experience: 6 months - 1 year
Delivered customer support while identifying opportunities to upsell products and services, contributing to revenue growth and customer retention.
Customer Support » Active Listening
Experience: 6 months - 1 year
Utilized active listening techniques to identify customer needs, clarify concerns, and avoid misunderstandings. Communicated solutions clearly and professionally, ensuring customers felt heard, valued, and satisfied with the service provided.
Customer Support » Customer Service » Conflict resolution
Experience: 6 months - 1 year
Managed difficult customer interactions by actively listening, acknowledging concerns, and de-escalating tense situations. Focused on resolving issues efficiently while maintaining a positive customer experience and adhering to company policies.
Other Skills
Marketing » Telemarketing » Inbound Sales
Experience: Less than 6 months
Managed high volumes of inbound calls by addressing customer concerns, troubleshooting issues, and delivering effective solutions. Conducted outbound calls for follow-ups, customer retention, and service updates, while consistently meeting KPIs such as AHT, CSAT, and conversion rates.
Office and Administration » Data Entry
Experience: 2 - 5 years
Experienced in data entry tasks, maintaining accuracy, efficiency, and proper record management.
Marketing » Telemarketing » Outbound Calls
Experience: Less than 6 months
Limited experience in sales and upselling, having occasionally introduced products or services during customer interactions. Eager to develop these skills further and confident in the ability to learn quickly and contribute to revenue growth.
Office and Administration » Multitasking
Experience: 6 months - 1 year
Handled calls while typing notes, checking systems, and resolving customer concerns at the same time.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro City, Misamis Oriental
- Tests Taken
- IQ
- Score: 87
- DISC
- Dominance: 47%
- Influence: 7%
- Steadiness: 35%
- Compliance: 11%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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