CUSTOMER SERVICE REPRESENTATIVE

I have one and a half years of experience as a Customer Service Representative for a healthcare account, where I handled payment processing, checked member eligibility, managed and resolved claims-related concerns, processed authorizations and pre-authorizations, and assisted members with their online prescription orders.

I worked as a Quality Control Specialist, where I was responsible for reviewing and verifying all metadata to ensure accuracy before uploading music and music videos to partner platforms such as Spotify, YouTube, Apple Music, and iTunes. I also ensured that all content met platform guidelines and upload standards before distribution.

I also supported the Fraud Detection Department, where I was responsible for reviewing and investigating transactions related to potential fraud and handling customer concerns involving fraudulent activities to ensure account security and proper resolution.

I have more than three years of experience in a retail account, assisting customers with processing online orders, tracking packages, handling replacements and refunds for defective or damaged items, and conducting outbound calls to provide follow-ups and updates regarding their concerns.