Data Entry & Order Processing | Canva Designer | Virtual Assistant

Assisted customers with shipment, delivery, and account-related concerns for UPS. Resolved inquiries by following company procedures, documenting interactions, and providing timely updates to ensure customer issues were addressed accurately.

Supported day-to-day business operations through calendar management, client coordination, task tracking, file organization, and project follow-ups. Assisted business owners in keeping workflows organized and deadlines on track.

Created branded social media graphics, promotional materials, presentations, and visual assets for small businesses. Experienced in adapting designs based on brand identity, project requirements, and client feedback.

Designed social media graphics, business materials, presentations, and branded content using Canva. Focused on creating clean layouts and visually consistent designs that aligned with each client's branding.

Processed insurance certificates, driver clearance records, and client documentation while ensuring information remained accurate across internal systems. Performed data validation, record updates, and quality checks as part of daily operations.

Regularly used Google Docs, Sheets, Drive, and Slides to organize client files, maintain records, track project progress, manage business information, and collaborate remotely with clients and teams.

Provided remote support to business owners by handling client communication, coordinating project deliverables, maintaining organized files, assisting with administrative tasks, and creating visual content when needed.

Managed client communications, monitored project-related correspondence, organized email requests, and ensured important updates and action items were properly tracked and addressed.

Reviewed insurance records, certificates, driver clearances, and supporting documents while maintaining organized digital files and ensuring information met internal processing requirements.