Alfie

Customer service representative

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Associates degree

Last Active

July 8th, 2026 (18 days ago)

Member Since

January 14th, 2023

Profile Description

I've been a customer service representative for about a year and 3 months in the field of health insurance. I did inbound and outbound calls to providers or members. I changed primary care providers for members online (member portal using salesforce), I looked in network providers or specialist that will take the insurance plan of the member, I explained to the member their benefits and coverage, I filed appeals and grievance and explained the final determination of the appeal as well, I did demographic changes in the insurance plan, and I took payments call of the premium plan and explained claim numbers. After 10 months I was promoted as a senior service representative that handled supervisor calls or escalated ---------- nding email and text to members for the updates of the insurance plan was part of my work.