Customer service representative

Customer Service 4+ years BPO + freelance experience in handling chats, emails, calls, billing, and refunds. Always calm, fast, and solution-focused. Medical Virtual Assistant Experienced in insurance verification, claim processing, appointment setting, and HIPAA-compliant communication. Familiar with EMR tools. Sales Support Skilled in upselling, qualifying leads, objection handling, and closing deals via chat, email, and voice. Exceeded targets consistently. Virtual Assistant Reliable in admin tasks like scheduling, email management, data entry (60+ WPM), and calendar coordination using Google Workspace, Trello, and Slack. eCommerce Support Handled order tracking, returns, product questions, and customer support for Shopify stores. Knowledgeable in fulfillment processes. CRM Tools Proficient in Zendesk, HubSpot, Salesforce, and Freshdesk for customer management, ticketing, and workflow tracking. Data Entry & Transcription Fast and accurate typing (60+ WPM), with strong attention to detail in order forms, claims, and patient notes. English Communication Fluent in both spoken and written English. Confident in explaining complex topics clearly and professionally.