Hernandez
WFM Analyst | Scheduling | Real-Time Monitoring | Excel Expert
Verified
Overview
Looking for any work (4 hours/day)
at $4.96/hour ($480.00/month)
Bachelor's degree
Last Active
June 3rd, 2026 (today)
Member Since
January 5th, 2023
Profile Description
I am a Workforce Management professional with 4+ years of experience supporting operations, including 1 year in scheduling and 3 years in customer service across inbound calls, chat, and
I specialize in workforce scheduling, real-time support, and data-driven reporting to help teams improve efficiency and meet service level targets.
My expertise includes:
• Workforce scheduling and shift optimization (100–150 FTE)
• Real-time monitoring and queue management
• Advanced Microsoft Excel (reporting, data analysis, dashboards)
• WFM tools: Verint, Aspect, Five9, Genesys
• Performance tracking and operational reporting
I also have experience guiding and supporting tea
I am detail-oriented, reliable, and focused on delivering accurate data and actionable insights to support business decisions.
If you need help managing schedules, analyzing performance, or improving operations—I can support your team effectively.
Top Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
I have advanced proficiency in Microsoft Excel, primarily used for workforce management, reporting, and data analysis. I create and manage reports to track performance, scheduling efficiency, and service levels. I use Excel to clean, analyze, and transform data into actionable insights that support operations decisions. My Excel skills include: • Pivot Tables & Pivot Charts for performance tracking • Advanced formulas (VLOOKUP, INDEX-MATCH, IF, COUNTIF, SUMIF) • Data cleaning and validation • Dashboard creation for real-time reporting • Trend analysis and forecasting support I focus on accuracy, efficiency, and building reports that are easy to understand and useful for decision-making.
Office and Administration » Calendar Management » Scheduling
Experience: 1 - 2 years
Developed weekly workforce schedules using advanced MS Excel, aligning staffing with forecasted call volumes and interval demand.
Other Skills
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Muntinlupa, Metro Manila
- Tests Taken
- IQ
- Score: 83
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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