Operational Insight Expert and Senior Airbnb Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Bachelors degree

Last Active

June 27th, 2026 (today)

Member Since

January 4th, 2023

Profile Description

I am an Operations Specialist and former Senior Case Manager with a track record of optimizing KPIs for global teams at TDCX. I blend insider platform knowledge with data-driven insights to manage guests, resolve complex disputes, and strategically improve your listing’s occupancy and performance.

Strategic Value I Bring:

KPI Optimization: I apply the same rigor used for TDCX global accounts to your properties—focusing on Response Time, Review Scores, and Booking Conversion.

Internal Airbnb Expertise: Having worked in Airbnb Support, I know the loopholes and policies regarding the Resolution Center and AirCover to protect your revenue.

Global Standard Communication: Experience working with stakeholders in Malaysia and Japan ensures I can handle guests from any culture with extreme professionalism.

Proactive Problem Solving: I identify trends (e.g., recurring guest complaints about a specific property) and provide data-backed solutions before they affect your ranking.

Core Management Services:

End-to-End Guest Management: From pre-booking inquiries to post-stay review collection.

Dispute & Claims Specialist: Expert handling of guest issues to prevent financial loss.

Operational Reporting: Providing you with weekly/monthly insights on your portfolio’s performance.


Technical Toolkit:

Platforms: Airbnb (Internal/External), VRBO, ---------- .
Analytics: Advanced Excel, Google Sheets, KPI Dashboards.