Mary
Medical and Healthcare VA| Trainer|CSR
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.13/hour ($800.00/month)
Bachelor's degree
Last Active
July 7th, 2026 (7 days ago)
Member Since
January 4th, 2023
Profile Description
Dear Future Client,
Thank you for taking the time to review my profile. I am Mary Shaine Verano, I hold a Bachelor of Secondary Education major in English and bring over four years of experience in the BPO industry, where I developed strong communication and customer service skills. I have handled inbound and outbound calls, resolved client concerns efficiently, and ensured clear, professional communication at all times.
For the past three years, I have worked as a Trainer specializing in healthcare and customer service processes. I provide comprehensive training on insurance verification, billing explanations, HIPAA compliance, refills, claims, prior authorizations, denials, and appeals. As part of the escalation team, I manage complex and sensitive cases that require critical thinking, empathy, and accuracy. I also perform administrative tasks such as managing
One of the highlights of my career was being selected to be sent in
India to train agents handling healthcare account, which reflects my leadership skills, adaptability, and strong performance.
I am passionate about delivering excellent service, supporting team development, and continuously improving processes. I would welcome the opportunity to contribute my skills and experience to your organization.
Sincerely,
Mary Shaine Verano
Top Skills
Other Skills
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 40
- Influence: 33
- Steadiness: 7
- Compliance: 20
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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