i have worked as a call center agent for 3 years as a customer service representative handling english customer service calls from U.S.
with high quality and cost-effective solutions such as account status, disputes, payments and troubleshooting.
Afterwhich, i decided to work on-line or do homebasedjobs. I have been working in an Australian Account handling lead generation campaign or telemmarketing for almost 2 years now, i worked for that accout as a virtual or personal assistant of my boss. Manage all our agents needs everyday, such as sending and monitoring the leads, conduct orientation for newbies,consolidate the reports of the agents after their shift, and filter all the duplicate or unnecessary leads, i also do the payroll as i am also good in acoounting works or bookkeeping and in microsoft excel. I also do recruitment if needed..
But before i get in to that position, i was also their telemarketer for one year doing the same campaign.
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