Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
High school diploma
Last Active
July 4th, 2026 (4 days ago)
Member Since
January 2nd, 2023
Profile Description
Customer-focused professional with 20 years of experience in the BPO industry, delivering outstanding service and support to clients across multiple industries. Recognized for consistently exceeding customer satisfaction targets through clear communication, problem resolution, and a deep understanding of client needs. Skilled at building trust, handling high-pressure situations, and turning challenges into positive customer experiences.
In addition to front-line expertise, bring years of workforce analyst experience, optimizing schedules, staffing, and performance metrics to ensure smooth operations and meet service level goals. Known for combining a people-first approach with data-driven insights, resulting in both happier customers and more efficient teams.
Top Skills
Customer Support » Customer Service
Experience: 10+ years
Human Resources » Workforce Management
Experience: 5 - 10 years
Other Skills
Office and Administration » Transcription
Experience: 2 - 5 years
Transcribing US, UK and Australian audio calls.
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan
- Tests Taken
- IQ
- Score: 129
- DISC
- Dominance: 45%
- Influence: 17%
- Steadiness: 16%
- Compliance: 22%
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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