AI Automation Specialist | n8n, Make, OpenAI, AWS & API Integration

I have 10+ years of experience integrating APIs and enterprise systems across telecom, banking, insurance, government, AWS cloud, and automation projects. My API integration experience includes REST/web services, mobile banking integrations, AWS Lambda/API Gateway workflows, microservices, external participant integrations, backend service connectivity, and automation workflows using n8n, Make, OpenAI, and cloud-based systems.

I have worked on automation for content operations, lead handling, customer workflows, and AI-assisted post generation. This includes RSS/topic-based content monitoring, scheduled publishing workflows, e-commerce customer support flows, and automation using n8n, Make, OpenAI, and API integrations.

I have 10+ years of experience working with REST APIs, web services, backend integrations, and enterprise application connectivity across telecom, banking, insurance, government, AWS cloud, and microservices environments. My experience includes creating and integrating APIs for mobile banking flows, enterprise systems, AWS Lambda/API Gateway services, microservices, external participant integrations, and automation workflows using tools such as n8n, Make, and OpenAI.

I have experience automating business processes using a mix of enterprise workflow systems, web services, APIs, document workflows, CI/CD workflows, and modern automation tools such as n8n and Make. My automation work includes document flows, auto-emailer processes, lead handling, customer support flows, job matching, e-commerce operations, AI-assisted sales workflows, and internal business process automation.

I have 5+ years of experience applying AI-assisted tools and automation concepts, built on a longer background in workflow and business process automation involving IBM FileNet, web services, enterprise document workflows, and automated document/email processes. My recent AI automation work includes sales and customer support workflows using OpenAI, Claude/Anthropic, n8n, and Make. These workflows analyze customer intent, respond using approved product/company knowledge, check product availability, collect buyer details, and route customers to payment options such as QR payment or cash on delivery.

I have experience supporting CRM-style workflows involving lead handling, customer information capture, follow-up processes, customer support flows, and sales/order tracking. I can help connect CRMs with forms, messages, spreadsheets, APIs, and automation tools.

I have strong technical support experience focused on application troubleshooting, backend issue analysis, production support, system behavior investigation, user-reported issue resolution, deployment support, and coordination with developers, testers, infrastructure teams, and business users.

I have used JavaScript across web applications, frontend/backend development, enterprise systems, automation workflows, and cloud-based projects. My experience includes legacy JavaScript, AngularJS, React.js, Node.js, API integration, and supporting web application functionality across multiple business domains.

I have used Python for cloud, automation, data-processing, troubleshooting, and backend support tasks. My experience includes AWS-related workflows, data-processing support, scripting, and integration-related tasks across enterprise and cloud projects.

I have worked with databases across enterprise Java, web applications, cloud systems, document workflows, and automation projects. My experience includes MSSQL, MySQL, Oracle, DB2, DynamoDB, RDS, data troubleshooting, query support, and backend/database integration work.

I have experience coordinating technical delivery, requirements clarification, implementation planning, technical dependencies, cross-team alignment, testing support, release readiness, and stakeholder communication across enterprise, cloud, banking, automation, and software development projects.

I use OpenAI and ChatGPT for AI-assisted workflows, customer support automation, sales response flows, content generation, prompt design, and business process automation. I have integrated AI into workflows that analyze customer intent, respond using approved knowledge, collect customer details, and support operational tasks.

I have used Make.com for workflow automation involving customer handling, business process automation, tool connections, and AI-assisted task flows. My experience includes designing automations that reduce manual work and help businesses manage leads, customer messages, content, and operations.