Angela

Administrative Support | Customer Service | Appointment Setting | Client Communi

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

July 6th, 2026 (4 days ago)

Member Since

December 19th, 2022

Profile Description

Before becoming a full time virtual assistant, I have years of experience as a Customer Service Representative and a Technical Support Specialist. I handled a wide range of inquiries, including delivery issues, billing concerns, support, technical troubleshooting, and general customer inquiries. In addition to phone-based support, I also provided customer service and technical assistance via online chat.
Beyond my BPO background, I have worked as an administrative staff as a virtual assistant where my responsibilities included document processing, appointment scheduling, email correspondence, and other general administrative duties. I served as the primary point of contact between clients and customers and conducted follow-ups through email, SMS, and phone calls.
I also gained experience as an Amazon product research specialist, utilizing tools such as Keepa and SellerAmp for product analysis. My skill set includes data entry and CRM platform usage.
In my most recent role, I worked as an Appointment Setter for a commercial cleaning services company. This involved outbound and cold calling, lead generation, and scheduling appointments with prospective clients. I also handle email communication, LinkedIn outreach and other admin support tasks.

Top Skills

Office and Administration » Email Handling

Experience: 1 - 2 years

Experience as a point of contact, ensuring all inquiries were addressed promptly, processing documents, and communicating and following up as needed.

Customer Support » Customer Service

Experience: 2 - 5 years

Years of experience in the BPO industry as a customer service representative and a technical support. Calls I handled are mostly about delivery issues, billing, sales, technical issues, and general concerns or inquiries from clients/customers. I also have an experience as an online chat support, in which I handled customer service and technical support.

Marketing » Appointment Setting

Experience: 6 months - 1 year

I was an appointment setter from my last job, the company I worked with offers commercial cleaning services. It's outbound and cold calling, I usually gather my target leads first , then start dialing and set appointments for potential clients.

Other Skills

Marketing » Social Media Management

Experience: 1 - 2 years

I've manage a business page on Linkedin, editing photos using canva, think of social media captions that are related to the photos, and sometimes would refine my ideas using ai, I make sure that the posts are related to the company's goals and visions, and also relatable to our target viewers.

Professional Services » Management Services » Administrative Management

Experience: 1 - 2 years

Worked as an admin staff where primary tasks involved processing documents, appointment setting, email support and other admin tasks. Main point of contact between client and customers. Did follow-ups via email, sms, and call follow-ups.

Office and Administration » Data Entry

Experience: 1 - 2 years

Amazon research product specialist using keepa and seller amp. Data entry and using CRM.

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tarlac City, Tarlac

Tests Taken: IQ
Score: 106: DISC
Dominance: 22
Influence: 25
Steadiness: 18
Compliance: 36: English
C2(Advanced/Mastery)